Q1.What’s your MOQ ?
A1.Some models MOQ 200pcs if in the stock,if coustomized,the MOQ is 3000-5000pcs decide by the requirement.
Q2. what Products Have?
A2.We produce cigarette tube rolling mahcine,cigarette roller,cigarette case,heb grinder,tobacco pipe,ashtray and other sets
Q3.Payment terms?
if buy the stock goods,the deposti is T/T 40% deposit, 60% balance before ship or B/L copy. if coustomized,50%deposit,50% balance before goods load.
Q4.Can you provide sample before place an order?
A3.We can send out in 3 days for stock sample. If not have in stock, need to arrange sample production, faster 5 working days finished for regular sample, fastest lead time 10 working days for customize sample, which is fully refundable sample cost after place mass orders.
Q5.Customize service?
A4.We accept OEM/ODM service.
Q6. Factory Production capacity?
A5.Our every month can produce around 200000 pieces cigarette filter tube machine,100000pcs herb grinder,100000pcs cigarette case and 50000pcs tobacco pipe ,5000pcs rolling tray and so on .
Q7..About after-sales service/support?
A6.The standard after-sales service processes follow: 1. Contact with the Sales and customer service manager and tell them about the problems and send actual pictures and quantity ect.2. All our teams will discuss and analyze the reason and will reply you within 8 hours about Solutions and Improvements measures.
Q7..Are your a factory or trading company?
A7.We are factory and support OEM/ODM service. Factory base has more than 5000 square meters.